Returns & Exchanges

Return & Exchange Policy



All returns and exchanges must have Prior Authorization from IPWC Scrubs & More. When requesting a Return Authorization number, you must have your account number and original order number or invoice number.

If you would like to return or exchange an item, please contact us at for more detailed instructions. 

All returns and exchanges must be made within thirty (30) days of the original receipt of all items. Scrubs being returned must be in like new condition without stains, deodorant, makeup, or soiling of any kind. IPWC Scrubs & More has the right to refuse a return that clearly has been worn, laundered, or excessively soiled. Items must be returned in the original packaging material and tags must be attached. We cannot issue a return on Final Sale items. Exchanges will be sent pending that items are in stock after processing. IPWC Scrubs & More will cover shipping fees for one exchange per order.  

Refunds will only be applied to the original form of payment within thirty (30) days of your original receipt. Please allow 7-15 business days for your refund to show up on your billing statement. Please note it may take your bank an additional few days to process the refund to your credit card. Original shipping charges are not refundable.

You will be notified by email as soon as your exchange or refund has been processed. Please allow for 1-2 weeks on all returns and exchanges, including shipping time.

If for any reason, you inadvertently were sent the wrong item, or receive a defective item, please email us at for further assistance.



Not a perfect fit? No Worries!

If our products don’t make you look and feel fabulous, we’ll gladly take them back, and offer a return or exchange for up to 365 days from the purchase date.

Products must be in unworn, “As New” condition, and packed with care in an adequately sized cardboard box, to avoid damage during shipping.

Customers are responsible for return shipping. As long as you get the products back to us we will ship the first exchange back to you for FREE!

All returns acquire a $13.00 restocking fee per pair. This fee will be automatically deducted from balance of returned funds.

Returns will be inspected by the fulfillment center within 72 hours of receipt, and your refund will be issued within 7 business days.

Clearance products are FINAL SALE and may not be returned or exchanged.

Please email us at for further assistance.